Terms and Conditions
The following administrative terms apply in relation to contracts arranged by Transfers del Mediterráneo, S.L. as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by Transfers del Mediterráneo, S.L. which is the trading name of transfersdelmediterraneo.com.
References to “you” and “your” in these administrative terms and conditions mean all customers/passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means Transfers del Mediterráneo, S.L.
RESPONSIBLE PARTY INFORMATION
- Business Name: TRANSFERS DEL MEDITERRÁNEO, S.L.
- Registered Address: Carrer dels Alacreus, 27; 46046 Valencia, Spain
- CIF: B06768741
- Email: info@transfersdelmediterraneo.com
- Activity: Booking and quotes for passenger transfer services
1. Transfers del Mediterráneo, S.L.
1.1 Transfers del Mediterráneo, S.L. is a limited company registered in Spain, whose registered office address is Carrer dels Alacreus, 27; 46046 Valencia, Spain and whose trading address is the same as the quoted address above. Its CIF number is B06768741
1.2 Transfers del Mediterráneo, S.L. is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by Transfers del Mediterráneo, S.L. (“the written confirmation”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier. Therefore we strongly advise you to read them. Since Transfers del Mediterráneo, S.L. acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.
2. Status of the Passenger(s) and their agents
The purchaser of the transport services specified in the written confirmation (the “Lead Party”) and all of the other passengers listed in the written confirmation are the “other party” to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.
3. Booking and payment
3.1 Bookings may be made online at transfersdelmediterraneo.com. (the “Website”) or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.
3.2 For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
3.3 Full payment is required at the time of booking. On receipt of such payment, Transfers del Mediterráneo, S.L. will process the booking and issue, by E-email, confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ‘ticket’ and must be presented to the Transfers del Mediterráneo, S.L. representative for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation.
3.4 It is the Lead party (or the agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform Transfers del Mediterráneo, S.L. as soon as possible if there are any errors. Transfers del Mediterráneo, S.L. nor any third party part of our agreement, cannot be held responsible for errors in services due to incorrect information provided at the time of the booking.
3.5 Confirm pick up times. It is essential that customers reconfirm the arrangements by checking with receptionists and/or the notice boards in hotels and apartments. Confirmation of departure pick-up times and place will be available 24 hours prior to your scheduled departure. In cases where the customer is not staying at any hotel or tourist registered apartment building then the procedure is to access our user-friendly Beniconnect website and use the reference number on your booking voucher or call our office the day before departure. Alternatively, you can contact us on the live chat line on our website.
4. Child Seats
Available on request are child restraint systems. The Kiddy Bus Harness is an approved system of security for children weighing between 15 -25 kilos (group II) (ECE R 44/04) (availability permitting).
Customers using their own baby seat do so at their own risk.
5. Wheelchairs
Suppliers are usually able to transport manual, folding wheelchairs in their vehicles, but customers must advise Transfers del Mediterráneo, S.L. at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
We do not accept the carriage of mobile scooters/wheelchairs. Private specially adapted vehicles are available for these services and should be pre-booked.
Golf and sports equipment must be pre-booked.
6. All bookings cover:
6.1 24/7 telephone contact is available to all customers and is operated by fluent English and Spanish speakers.
6.2 Modifications and cancellations are free of charge when made 48 hours prior to the first transfer service. Any changes must be sent to Transfers del Mediterráneo, S.L. in writing (email) to: reservasweb@transfersdelmediterraneo.com or requested through our office on +34 613 388 969. These changes will not take effect until they are confirmed by email.
6.3 Modifications made inside 48 hours of departure will carry an administration fee per booking. This is subject to whether the modification is possible.
7. Cancellation by you
7.1 Cancellations within 48 hours of departure are subject to 100% cancellation fee. Cancellations outside of 48 hours will be refunded.
8. Late bookings
Bookings can be made up to 48 hours before departure (48 hours on selected routes) and the above terms apply regardless of booking date.
We can also accept late bookings on request (if available), through our Customer Information Centre. This is open daily from 09.00hrs till 21.00hrs.
The phone number is +34 613 388 969. An administration fee per booking will be applied less than 24 hours before departure.
9. Baggage allowance and declaration
All baggage must be clearly labelled with the owner’s name and the destination address. Each customer named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, you can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.
If you wish to bring any extra items, you will be able to select these whilst completing the booking.
If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you to upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey.
If a customer requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. Any extra baggage booked will have an extra charge levied.
9.1 We can only accept small dogs or cats (up to 15kg) on private services; however, this MUST be pre-booked and be transported in a correct carrying box with maximum measurements 68x51x47cm.
10. Conditions of carriage
10.1 The nominated supplier, its drivers and appointed agents, including Transfers del Mediterráneo, S.L. reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in such circumstances.
10.2 Passengers are not allowed to consume alcohol on any of the supplier’s vehicles. Smoking is not permitted on all services. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by Transfers del Mediterráneo, S.L. and Transfers del Mediterráneo, S.L. will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
10.3 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the transfer or that it will reach its destination on time. Transfers del Mediterráneo, S.L. will not incur any liability in the event of such a delay.
10.4 Transfers del Mediterráneo, S.L. will accept no liability for any difficulty or service failure if customers are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel.
10.5 The following are examples of circumstances which are not within our reasonable control (“Force Majeure Event”):
• accidents causing delays to the vehicle
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
• road closures due to local fiestas or other events
• properties that are not accessible to type of service booked
• acts of God, flood, earthquake, avalanche or any other natural disaster
• epidemic or pandemic
• war, threat of war or similar
• fire or explosion
• Terrorist attack or riots.
10.6 Transfers del Mediterráneo, S.L. shall not be in breach of these administrative terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these administrative terms and conditions arising from a Force Majeure Event.
10.7 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience to other passengers.
10.8 Should passengers inadvertently leave any belongings on one of the vehicles then they should contact the Transfers del Mediterráneo, S.L. office immediately. Transfers del Mediterráneo, S.L. will do everything possible to locate and return the article. However, should the item not be found then Transfers del Mediterráneo, S.L. cannot take any responsibility for its loss.
11.00 Liability
11.1 We have a duty to select suppliers of transfer services using reasonable care and skill. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).
11.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the website.
11.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
11.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger’s booking for the transfer services.
11.5 Nothing in these administrative terms and conditions excludes or limits:
a) our liability to you for any death or personal injury resulting from our negligence;
b) any of your other statutory rights as a consumer that cannot be excluded or limited.
11.6 Transfers del Mediterráneo, S.L. does not guarantee to successfully allocate a Supplier to every booking request. In the event that Transfers del Mediterráneo, S.L. is unable to allocate your booking request to a Supplier, Transfers del Mediterráneo, S.L. will send an email to advise you of that fact. An alternative may be offered which may include additional charges.
12. Complaints
If you experience a problem during your transfer or transfer arrangements, please inform the supplier. Since your booking is a contract between you and the relevant supplier they will have sole discretion in deciding how to deal with your complaint. Please refer to the booking conditions of the supplier for further details. The email address to write all complaints to is info@transfersdelmediterraneo.com
13. Travel Insurance
We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your journey.
14. Severability
If any provision or part of a provision, of these administrative terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these administrative terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.
15. Assignment
You may not transfer any of your rights or obligations under these administrative terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these administrative terms and conditions without your prior written consent.
16. Privacy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the website.
17. Governing law and jurisdiction
These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Spanish courts.
18. Flight Delays
If you arrive late due to a delayed aircraft, although every attempt will be made to provide your service given the minimum waiting time, you may on rare occasions have to wait until the next available service departs the airport as we cannot always hold back vehicles.
19. Emergency
In an emergency if you do not contact Transfers del Mediterráneo, S.L. on the emergency number provided +34 613 388 969 we will waive responsibility for any additional costs you may incur.